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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shawnie Shawn

Shawnie Shawn

February 7, 2025

5  out of  5
rating by Shawnie Shawn
"I highly recommend the services of Skip Jones and his team! Joe and Shane made the transition from my previous insurance carrier effortless, displaying a thorough understanding of my needs and making the switch a resounding success. I’m beyond satisfied with my switch!!!"
We responded:
"We're so glad it worked out for you and thanks for the review! Much appreciated!"
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ERICKA C

January 30, 2025

5  out of  5
rating by ERICKA C
"The Whole staff is Very Helpful and treats me like family.Thanks again Skip Jones and family"
We responded:
"Thank you so much for your review!"
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Christiana Ometu

January 24, 2025

5  out of  5
rating by Christiana Ometu
"Spoke with Shane about some changes that had occurred with my vehicle and he was able to explain everything I needed to know quick and thoroughly. I really appreciate the friendly customer service."
We responded:
"Christiana, thank you so much for the review! We're glad you had a good experience with Shane!"
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Ronald Hercules

January 3, 2025

5  out of  5
rating by Ronald Hercules
"I came in for a quote and left with a deal …they cut my rate in half and gave me way more benefits than what I had before ,if you need a deal, I highly recommend you to stop by and get a quote"
We responded:
"Thank you so much for the review! We appreciate your business!"
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Michelle Chiang

December 20, 2024

5  out of  5
rating by Michelle Chiang
"My agent is TK. He was very patient and explained every clause in detail since I didn't understand anything. He said, "Even if you don't ask me, I will explain it to you until you fully understand it." This is really the highest state of service spirit. I will recommend him to my friends who need it."
We responded:
"Michelle, we appreciate the feedback and the review! We're glad you had a good experience with TK and thank you for doing business with us!"
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Vivian Castillo

December 18, 2024

5  out of  5
rating by Vivian Castillo
"I was having trouble looking for an insurance, and this team specially Shay really helped me out!! I mean from the moment I walked in I felt so welcomed and how nice everyone was as well! Shay did an amazing job helping me out with everything I needed help in if not even more, she was truly great and so sweet!! Such a lovely person! I would recommend this place to anyone!!!"
We responded:
"Vivian, we really appreciate your feedback and so glad you had such an amazing experience! Thank you so much!"
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Chi D

December 6, 2024

5  out of  5
rating by Chi D
"Finding insurance for my new vehicle was becoming difficult for me. I was looking for a rate that I’d be comfortable with while paying on my car loan. Shay did exceptional on finding me a great rate. She also go me life insurance in the mist of me getting auto insurance. I fully recommend getting insurance through Shay. She was informative, quick, and a pleasure to speak with. 11/10 recommend!!!!!"
We responded:
"Thank you so much for the feedback and review! We appreciate it!"
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Michele Sandoval

November 27, 2024

5  out of  5
rating by Michele Sandoval
"We really needed insurance quick, and Shay helped us get a great policy! She was so fast and is very intelligent when it comes to explaining the insurance. She was so sweet and welcoming! 10/10 recommend"
We responded:
"Thanks so much for the review, Michele! We appreciate your business and feedback!"
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Wahab A.

November 8, 2024

5  out of  5
rating by Wahab A.
"I was searching for a more affordable auto insurance company that still checked all my boxes for coverage and worked with Shay to get me something that suited my needs. She even helped write a cancellation request to my previous insurer just in case they weren't budging! Overall the process to switch over to State Farm was pretty seamless and I look forward to being their customer. 10/10 Customer service ^_^"
We responded:
"Thanks so much for the review and the feedback for Shay! We appreciate you very much for choosing Skip Jones State Farm!"
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Kathy Moore

November 6, 2024

5  out of  5
rating by Kathy Moore
"I would like to thank Shamya for getting me the auto policy that was affordable She is always polite and kind and I like her energy! And she also got me a big decrease in my .monthly bill starting in December !Thanks again Shay I really appreciate it 🙏!"
We responded:
"Thank you so much for the review! And Shay appreciates the feedback!"
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Willie Castleman

October 23, 2024

5  out of  5
rating by Willie Castleman
"Joe , was very patient and professional throughout the entire process and made me feel very comfortable with my decision."
We responded:
"Mr. Castleman, we appreciate the feedback and the review! Thank you so much!"
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Rachel Tucker

October 17, 2024

5  out of  5
rating by Rachel Tucker
"I was online for like two hours, Trying to get a good insurance quote. Waiting for Geico to take my credit card information and then give me a $400 upcharge. Did one with State Farm total legit then somebody called me, His name is Joe. He was so awesome. He was very professional, Kind, Informative, and Patient. He made me feel very valued and recognized. Highly recommended."
We responded:
"Thank you so much for the review and the feedback for Joe! We're glad you had a great experience and thanks for signing up!"
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Pilar

September 13, 2024

5  out of  5
rating by Pilar
"Shay is the most sweetest person, she kind and she knows how to explain things awesome 😊😊😊"
We responded:
"Pilar, Thank you so much for the review! The smiles say it all :) :) :)"
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Aliyah

September 13, 2024

5  out of  5
rating by Aliyah
"I recently moved to Texas and had a great experience getting my auto and renters insurance set up. Shay was very kind and understanding and walked me through each step of the process with patience and clarity. Overall, it was a smooth and hassle-free experience, and I would highly recommend their services to anyone in need of insurance."
We responded:
"Aliyah, thanks so much for your review, and we appreciate you choosing our agency in your move to Texas! Thanks for the feedback!"
Profile photo of Monic Hardwell

Monic Hardwell

September 6, 2024

5  out of  5
rating by Monic Hardwell
"I'm so grateful to have Skip Jones as my insurance agent. Shay is the best! She is authentic and cares about the needs of the customers."
We responded:
"Thank you for the review! Much appreciated!"
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Tyana Barber

September 5, 2024

5  out of  5
rating by Tyana Barber
"I would like to share the customer service I received from Shay was amazing. I trusted her and she provided me with all details I needed and some savings 😌 I'm beyond grateful and just wanted to share my amazing experience.. Thank you State Farm but more so THANK YOU SHAY!!!!!!"
We responded:
"Tyana, thanks so much for the review and the feedback for Shay! We appreciate you!"
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Dinora Enriquez

August 21, 2024

5  out of  5
rating by Dinora Enriquez
"I feel so thankful with all the team in this office, THEY ARE AWESOME!, they are so nice. They help even though I had an other agent, they gave me a great attention. if you are looking for good insurance services HERE is your place! Once again ...THANK YOU SHAY!!"
We responded:
"Dinora, we appreciate the review and feedback!"
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Adiah Morgan

August 20, 2024

5  out of  5
rating by Adiah Morgan
"After 20 years with my previous company we switched over and what a breath of fresh air!!! The rates are unbeatable, the customer service is great, and my family feels well cared for!!!"
We responded:
"What a privilege! Thanks for the review and the feedback! We greatly appreciate it!"
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Usman Iqbal

August 10, 2024

5  out of  5
rating by Usman Iqbal
"I recently had the pleasure of working with TK for my car insurance needs, and I couldn't be more satisfied with the experience. TK was incredibly knowledgeable, patient, and responsive, making the whole process smooth and stress-free. He took the time to explain all my options clearly and helped me find the best coverage at a great price. His professionalism and dedication to customer service are truly commendable. I highly recommend TK for anyone looking for reliable and efficient car insurance services!"
We responded:
"AMAZING feedback for TK and thank you for the review! We greatly appreciate it!"
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Rebecca Perry

August 7, 2024

5  out of  5
rating by Rebecca Perry
"Joe was knowledgeable about the plans they offer. Their discount policies are better than other insurance companies and I was able to cut my premium with another company in half."
We responded:
"Thank you so much for the review and feedback!"
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J Byers

August 2, 2024

5  out of  5
rating by J Byers
"Joe Branscomb Is a Good agent Very helpful!"
We responded:
"We appreciate the review and Joe appreciates the shout out!"
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謝德貞

July 25, 2024

5  out of  5
rating by 謝德貞
"Our insurance agent TK for our house and car is outstanding! He responds very quickly, understands our needs deeply, and helped us smoothly handle the insurance for our house and car. Highly recommend his service!"
We responded:
"Thank you so much for the review! Greatly appreciated and TK says thank you for the feedback!"
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Shirley Trinh

July 24, 2024

5  out of  5
rating by Shirley Trinh
"State Farm Tim Kao(TK), help me find and understand the best deal for my home and auto insurance plan, smoothly process and lot of help all the way. Thanks TK👍"
We responded:
"Thank you for the review and thank you for the feedback! We are grateful!"
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Shandolyn

July 19, 2024

5  out of  5
rating by Shandolyn
"Joe was very helpful. I was nervous about getting new insurance but he got me covered. He’s very patient and he explains things really well."
We responded:
"Thanks so much for the review! Joe appreciates the feedback and we look forward to working with you!"
Profile photo of Keri Fichter

Keri Fichter

July 18, 2024

5  out of  5
rating by Keri Fichter
"I would like to share with anyone and everyone the customer service I received from agent Joe has been some of the best customer service I have received in a very long time. Everyone is looking to save every dollar we can with the economy like it is right now and Joe was able to help save me $140+ monthly. Thank you Joe for the time and patience you had with me setting up my new policy. I recommend State Farm to anyone that prefers great customer service and lower payments!!"
We responded:
"We thank you so much for the review and glad we could save you money! Joe and I really appreciate the feedback!"